Shvowin Privacy Policy —
Keeping Your Information Safe Is Our Responsibility

This Privacy Policy ("Policy") explains Shvowin how it collects, uses, protects, and manages your personal information. You Shvowin By using the platform, you agree to this policy. If you disagree with any part of it, please stop using the platform and contact us.

1 Who We Are and Our Role

Shvowin An online gaming platform providing users in Bangladesh with a safe and responsible gaming experience. In this policy, "we" and "our" refer to Shvowin and its associated entities.

As a Data Controller Shvowin Fully responsible for ensuring your information is handled correctly. Our data protection team is ready to assist with any privacy-related questions you may have.

• Name: Shvowin Online Gaming Platform
• Website: https://shvowin.com
• Contact: [email protected]
• Data Protection Team: [email protected]

२ What Information We Collect

Shvowin collects your personal information from a variety of sources. This information is necessary for managing your account, enhancing your gaming experience, and ensuring security.

Directly Provided Information: When you register or update your profile, we collect your name, date of birth, email, phone number, and address.

• Account information — name, ID number, date of birth, contact details
• Payment Information — bank account and mobile banking details (not stored; transaction records only)
• Gaming Data — play history, wins and losses, bet amounts, and timestamps
• Device Information — details about the device you are using (collected automatically)
• Behavioral data — tracking how you navigate the platform

३ How We Use Your Information

Your personal information is used for multiple purposes, all of which relate to improving your experience and keeping the platform secure. We ensure every use is lawful and ethical.

Primary Purposes of Use:

• Account management — login, identity verification, and account security
• Delivering Gaming Services — enabling gameplay, tracking bets, and processing transactions
• Regulatory Compliance — meeting age verification and legal requirements
• Responsible Gaming — identifying and preventing problem gambling
• Customer Support — resolving your questions and issues
• Security — preventing fraud and unauthorized activity
• Product Development — improving services based on user feedback

४ Cookies & Similar Tracking Technologies

Shvowin uses cookies and similar technologies to enhance your experience on the website. Cookies are small data files stored by your browser and sent to our servers on subsequent visits.

• Essential Cookies: Essential for keeping you logged in and maintaining a secure session.
• Performance Cookies: Helps us understand how users interact with the platform.
• Functional Cookies: Remembering your preferences and customizing content accordingly.
• Advertising Cookies: Used to show relevant ads (without sharing your personal information).

You can manage cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

५ Data Sharing — who we share your information with

Shvowin Your personal information is shared only in strictly limited circumstances. We never sell it to third parties for commercial purposes.

We share data in the following cases:

• Payment Processors: We use secure payment gateways to process all deposits and withdrawals.
• Legal Authorities: Where required by law or regulation, we may be obligated to share information with the relevant authorities.
• Service Provider: Only with technology partners for platform development and maintenance.
• In Emergency Situations: To prevent risk to life or to prevent criminal activity.

६ Data Retention — how long we keep your information

Shvowin Your information is retained only for as long as necessary. Each category of data has its own defined retention period.

• Account Information: For as long as your account remains active, and for 3 years thereafter (as required by law).
• Gaming History: 7 years (for legal and tax purposes).
• Payment Records: 5 years (for regulatory compliance).
• Customer Service Contact: 2 years (for dispute resolution).
• Cookies & Logs: Up to 1 year.

Once the retention period expires, we securely delete or fully anonymize your data so it can no longer be linked to you.

७ Your Data Rights

International data protection law grants you specific rights regarding your personal information. Shvowin We respect all of these rights and are ready to assist.

• Right of Access: You have the right to access the data we hold about you.
• Correction: The right to correct inaccurate or incomplete information.
• Deleted: Under certain circumstances, we can delete your data (except where regulatory obligations apply).
• Data Portability: You can receive your data in a commonly used, portable format.
• Processing Restrictions: Under certain circumstances, we can restrict the processing of your data.
• Right to Object: You can object to the purposes for which we are processing your information.

To exercise these rights, email [email protected]. We will respond within 30 days.

८ Data Security Measures

Keeping your personal information secure is our highest priority. Shvowin Follows industry-best security practices.

• SSL Encryption: All communications are secured with 256-bit encryption.
• Database Encryption: Stored data is encrypted with strong encryption.
• Firewall & IDS: Our systems are protected by advanced firewalls and intrusion detection systems.
• Regular Audits: We conduct quarterly security assessments and vulnerability scans.
• Employee Training: All employees receive data protection and privacy training.
• Access Controls: Only authorized personnel are permitted to access personal information.
• 24/7 Monitoring: Our security team monitors for suspicious activity at all times.

९ Child Protection & Age Verification

Shvowin takes the protection of minors very seriously. Our platform is strictly for individuals aged 18 and above.

• Age verification is mandatory at registration and is carried out using government-issued identification.
• If a user is identified as a minor, their account is immediately closed and any funds are returned.
• We do not collect information from minors or allow them access to the platform.
• If parents believe their child has created an account without authorization, please notify us immediately.

१० Policy Changes

Shvowin We reserve the right to update this Privacy Policy at any time. For significant changes, we will provide at least 30 days' notice.

Updated policies take effect once posted on the platform. Continued use of the platform constitutes acceptance of the revised policy. If you have questions about the new terms, please contact us.

११ Contact & Support

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection team.